Legal

Refund & Cancellation Policy

The AI Assistant is sold as a prepaid pass, not a subscription. This page sets out precisely when a refund is due, when it is not, and how to ask for one.

Last updated 14 September 2026

On this page▾

1. What you are buying
2. When we refund
3. When we don't
4. EU/EEA consumers
5. How to request
6. Timeline & method
7. Cancellation
8. Disputes & chargebacks
9. Contact

At a glance

A plain summary. The full text below is what actually applies.

What you are buying: A prepaid pass for a set number of months. One bank transfer, no auto-renewal. Access ends when the period does.
Refunded in full: Duplicate charges, a failed payment that still debited you, an unauthorised transaction, or an extended outage that stopped you using the pass.
Not refunded: Change of mind after use, a visa refusal, or dissatisfaction with an answer the assistant gave. Section 3 has the full list and the reasoning.
If you are in the EU or EEA: You have a 14-day right of withdrawal, subject to one condition about starting to use the service. Section 4 is the one to read.
How long it takes: Acknowledged in 3 business days, decided within 10, and back with your bank within 14 of approval.
How to ask: Use the contact form and choose the billing topic. You get a reference number immediately.

1. What you are buying

Access to Pathfinder, the AI Assistant, at Rs. 990 per month.
You choose the number of months up front and pay once. Access ends automatically at the end of that period.
There is no subscription and no auto-renewal to cancel. Payment is made as a one-off bank transfer.
The Eligibility Checker, Country Info Hub and Community are free; there is nothing to refund there.

2. Situations where we refund

If you are a consumer in the EU or EEA

You have a separate statutory 14-day right of withdrawal that sits on top of everything in this section, and it does not depend on any of the situations below applying. It is set out in section 4. Read that first.

Situation	What you get
Duplicate charge: you were billed more than once for the same pass	Full refund of the duplicate amount
Payment taken but access not activated, and we cannot activate it	Full refund
Sustained technical failure on our side: the AI Assistant is unusable for more than 72 consecutive hours during your pass	Pro-rata refund for the affected period, or an equivalent extension of your pass, your choice
We materially reduce the feature during a pass you have already paid for	Pro-rata refund of the unused whole months
We close your account without cause while a paid pass is active	Refund of the unused whole months
Unauthorised transaction reported promptly and confirmed against our bank records	Full refund

3. Situations where we do not refund

Situation	Why not
Partly used months: you used the assistant at any point during the month	Refunds are calculated on whole unused months only, so a month you have drawn on is not refundable
Change of mind after you have started using the assistant	The service was supplied. Before you start using it, see the EU/EEA withdrawal right in section 4
A visa outcome you did not want: a refusal, delay or withdrawal	We do not decide visa applications and cannot influence them. Nothing we sell claims to
Disagreeing with an eligibility score or with an answer the assistant gave	Contest it instead, free: a person will re-examine the result
Hitting the fair-use caps	The caps are published before purchase and are part of what you are buying
Account terminated for breach of the Terms or Community Guidelines	The termination is the consequence; a refund would remove it
Problems outside our control: your connection, your device, your bank, or a network outage	Not a failure of the service. If it turns out to be ours, section 2 covers it

Expiry is not a refund event

A pass ends on its expiry date whether or not you used it. Because nothing renews automatically, you are never charged again unless you deliberately buy another pass.

4. If you are a consumer in the EU or EEA

You normally have a 14-day right of withdrawal for digital services. Because the AI Assistant is supplied immediately, you are asked at checkout to expressly consent to immediate performance and to acknowledge that you lose the right of withdrawal once supply has begun.

If you have not used the assistant, you may withdraw within 14 days of purchase for a full refund, no reason needed. If you have used it, we refund the unused whole months. Nothing in this policy limits mandatory consumer rights under the law of your country of residence.

5. How to request a refund

Use the contact form and choose the billing topic, or email billing@abroadmaster.com directly. Either way, send it from the address registered to your account, within 30 days of the charge. The form is the better route: it gives you a reference number and a confirmation email immediately, so there is a record on both sides from the start.

Include:

Your account email address
The bank transaction reference, receipt screenshot, date and amount
Which situation in section 2 applies, and a short description
Screenshots or error messages, if it is a technical failure

6. Timeline and method

Step 13 business daysWe acknowledge itYou get confirmation that the request arrived, with its reference.
Step 210 business daysWe decideApproved or not, you get the reasons either way.
Step 314 business daysMoney is sent backFrom approval, by bank transfer to the account details you confirm.

Approved refunds are sent by bank transfer. We may ask you to confirm the receiving account details before sending the refund.
We do not charge a processing fee. Any bank or currency-conversion fee is set by your provider, not us.
Access to the AI Assistant ends when a refund is issued. Your free account continues as normal.

7. Cancellation

There is nothing to cancel; the pass simply expires. If you no longer want the service at all, you can delete your account from the Data Subject Request page. Deleting your account does not automatically refund an active pass; request that separately under section 5 if you believe one is due.

8. Disputes and chargebacks

Please contact us before raising a chargeback with your bank. Most issues are resolved within a few days, and a formal bank dispute may delay the refund review while the transfer is investigated. If you disagree with our decision, reply to the same email thread and a second person will review it. Sri Lankan users may escalate to the Financial Ombudsman Sri Lanka; EU/EEA users may use the Online Dispute Resolution platform.

9. Contact

Billing and refunds: billing@abroadmaster.com. Anything else: support@abroadmaster.com.